Frequently Asked Questions

We accept ONLY the following payment option for now

  • Bitcoin
  • Steam Wallet Gift Card
  • Amazon Gift Card
  • PayPal* (Wholesale and Large orders ONLY)

* PayPal no longer supports the vape industry, taxes and fees are very high and business unfriendly. We can only support PayPal for wholesale and large orders.

Returns are free for orders shipped within Mainland Australia We include a return label in every package which is at no cost to use.

Follow the steps below for a seamless returns process:

  • For each item, please indicate a reason for return using one of the Return Codes listed on the order form included in your package.
  • Attach your return label to the outside of the package. There is no cost to use this label.
  • Drop off your package at the nearest Australian Post location. Please make note of your tracking number so that you are able to track it on its way back to us.

You will receive an email once your return has been processed. Please allow 10-14 business days from the time your package arrives back to us for a refund to be issued.

Generally, we have two (2) shipping modes. Express Delivery and Regular Delivery.

Express delivery is 24 hours delivery time frame all the regions. With the Express delivery option, all orders to NSW region place before 9 a.m. local time qualify for same day delivery. Express delivery fee is region-based and will be calculated after entering complete delivery address at checkout.

Regular Delivery takes between three (3) to five (5) days to all regions.